Customer Experience Specialist
3 weeks ago
At Chewton Glen, we are seeking a highly skilled Guest Services Coordinator to provide exceptional service to our guests.
The ideal candidate will have a passion for delivering 5-star service and exceeding guest expectations.
Key Responsibilities:
- Provide personal touches and exceptional service to all guests prior to arrival and during their stay.
- Take additional reservations for Chewton Glen, including rooms, food and beverage, spa, and special events.
- Have full product knowledge of the local area and attractions/activities offered on and offsite.
- Carry out 7-day pre-arrival calls to ascertain any missing information and to upsell dining, spa, and hotel facilities.
- Be the point of contact on site for all guests wanting to make any reservations.
- Have a full knowledge of all special offers and promotions and to offer them where appropriate.
About You:
- Experience in working in Guest Services or 5-star service.
- Experience in exceeding guest expectations and going above and beyond expectation.
- Keen eye for detail, organisational skills, and confident in communicating with the team.
What's in it for you?
- Service charge on top of your monthly salary.
- Free staff meals.
- Friends and Family rate at Iconic Luxury Hotels.
- 25% discount on all Food & Beverage.
- Discount on Spa treatment and products.
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