Customer Experience Specialist

3 weeks ago


New Milton, Hampshire, United Kingdom Chewton Glen Full time

At Chewton Glen, we are seeking a highly skilled Guest Services Coordinator to provide exceptional service to our guests.

The ideal candidate will have a passion for delivering 5-star service and exceeding guest expectations.

Key Responsibilities:

  • Provide personal touches and exceptional service to all guests prior to arrival and during their stay.
  • Take additional reservations for Chewton Glen, including rooms, food and beverage, spa, and special events.
  • Have full product knowledge of the local area and attractions/activities offered on and offsite.
  • Carry out 7-day pre-arrival calls to ascertain any missing information and to upsell dining, spa, and hotel facilities.
  • Be the point of contact on site for all guests wanting to make any reservations.
  • Have a full knowledge of all special offers and promotions and to offer them where appropriate.

About You:

  • Experience in working in Guest Services or 5-star service.
  • Experience in exceeding guest expectations and going above and beyond expectation.
  • Keen eye for detail, organisational skills, and confident in communicating with the team.

What's in it for you?

  • Service charge on top of your monthly salary.
  • Free staff meals.
  • Friends and Family rate at Iconic Luxury Hotels.
  • 25% discount on all Food & Beverage.
  • Discount on Spa treatment and products.

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