Technical Support Specialist
1 month ago
We are seeking a skilled Technical Support Specialist to join our team at Appello Careline Limited. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers in getting the most from our TECS equipment and SaaS services.
Key Responsibilities- Provide technical support to customers via phone, email, on-site, and remote access
- Troubleshoot and resolve technical issues related to digital TECS equipment and systems
- Configure and install TECS equipment as required
- Document and track customer interactions and resolutions
- Maintain up-to-date knowledge of TECS products, SaaS systems, and technologies
- Contribute to the development and improvement of technical support processes
- Participate in product design process and workshops
- Strong technical aptitude and problem-solving skills
- Experience in TECS or a related field is preferred
- Excellent customer service and communication skills
- Ability to work independently and as part of a team
- Strong attention to detail and organisational skills
- Proficiency in computer systems and software applications
- 31 days holiday rising to 33 with length of service including BH's
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends' discounts on services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
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Technical Support Specialist
1 month ago
New Milton, Hampshire, United Kingdom Appello Full timeJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Appello. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers in getting the most from our TECS equipment and SaaS services.Key Responsibilities:Troubleshoot and resolve technical issues related to digital...
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**Technical Support Specialist**
3 weeks ago
New Milton, Hampshire, United Kingdom Appello Careline Limited. Full timeKey ResponsibilitiesProvide technical support to customers via phone, email, remote access, and on-site visitsTroubleshoot and resolve technical issues related to digital equipment and systemsConfigure and install digital equipment as requiredDocument and track customer interactions and resolutionsMaintain up-to-date knowledge of digital products, systems,...
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Technical Support Specialist
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Technical Support Specialist
4 weeks ago
New Milton, Hampshire, United Kingdom Appello Full timeAbout the RoleThe Technical Support Engineer will be responsible for providing technical assistance and support to customers in getting the most from our TECS equipment and SaaS services. This includes troubleshooting issues, resolving problems, helping to train our customers, and ensuring the smooth operation of our services.Key ResponsibilitiesProvide...
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