Technical Support Specialist

1 month ago


New Milton, Hampshire, United Kingdom Appello Careline Limited. Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Appello Careline Limited. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers in getting the most from our TECS equipment and SaaS services.

Key Responsibilities
  • Provide technical support to customers via phone, email, on-site, and remote access
  • Troubleshoot and resolve technical issues related to digital TECS equipment and systems
  • Configure and install TECS equipment as required
  • Document and track customer interactions and resolutions
  • Maintain up-to-date knowledge of TECS products, SaaS systems, and technologies
  • Contribute to the development and improvement of technical support processes
  • Participate in product design process and workshops
Requirements
  • Strong technical aptitude and problem-solving skills
  • Experience in TECS or a related field is preferred
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and organisational skills
  • Proficiency in computer systems and software applications
What We Offer
  • 31 days holiday rising to 33 with length of service including BH's
  • Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
  • 24/7 employee assistance programme with an easily accessible app
  • Family and friends' discounts on services & products
  • Pension Scheme, up to 4% Company matched
  • Free on-site parking


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