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Insurance Claims Specialist

1 month ago

New Milton, Hampshire, United Kingdom Aspire Jobs Full time
Job Title: Insurance Claims Specialist

Job Summary:
Aspire Jobs is seeking an experienced Insurance Claims Specialist to join their busy property team based in Ringwood. The successful candidate will have previous claims experience, ideally from Commercial, but will consider personal lines claims experience.

Key Responsibilities:

* Dealing with enquiries by telephone, email and in person from clients, colleagues and insurers, and respond within one business day
* Ensure even distribution of calls, post and web enquiries amongst the team on a daily basis
* Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date
* To negotiate with insurers to provide the best solution for clients, given legal and regulatory requirements
* To navigate and effectively maintain manual and IT systems for processing and administrative purposes relating to claims

Requirements:

* Previous claims experience, ideally from Commercial
* Experience across a wide spectrum of insurance products, and the claims associated with them
* Ability to identify that the criteria for a 'circumstance' has been met, to guide clients through the process of making a claim
* Resilience, as this may require challenging an insurer's view on the cover afforded by the policy if they believe it to be incorrect

What We Offer:

* Free parking
* Ongoing training
* 25 days holidays + bank hols plus can buy up to another 5 days
* Auto enrolment pension
* Great social team environment

About Us:

Aspire Jobs is a growing group, and we pride ourselves on our high levels of customer service. We are looking for someone who can maintain and exceed these in line with our company policy.