Applications Support Team Lead
3 days ago
Job Description: Applications Support Team Lead - Leeds
About the Role:
This is an exciting opportunity to join our Technology Services Firm as an Applications Support Team Lead in Leeds. We are looking for an experienced professional to lead our Desktop and Applications support team and drive continuous improvement in our IT services.
Key Responsibilities:
- Supervise the Desktop and Applications support team and manage workload.
- Monitor team KPI's and individual behavioural objectives.
- Develop team capacity through regular 121 and team meetings.
- Improve Desktop and Applications support operations through collaboration with the Service Manager.
- Ensure Incident, Request, Problem, and Change management meets agreed business and client SLAs.
- Communicate outage/emergency activities to the organisation.
Benefits:
- Possible salary increase based on performance
Location: Leeds
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