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IT Team Lead

2 months ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Summary

We are seeking a highly skilled IT Team Lead to join our team in Leeds, UK. As a key member of our support team, you will be responsible for leading the day-to-day activities of our Desktop and Applications support team.

About the Role

The successful candidate will have extensive experience in leading IT teams, with a strong background in desktop and applications support. You will be responsible for managing the team's workload, tackling day-to-day problems, and conducting regular meetings to understand and develop team capacity.

You will work closely with our Service Manager to continuously improve the Desktop and Applications support operations, ensuring that agreed business and client SLAs are met through both team management and being 'hands-on' when required.

Key Responsibilities:

  • Daily supervision of the Desktop and Applications support team
  • Set and monitor team KPIs and individual behavioural objectives
  • Conduct regular 121 and team meetings to understand and develop team capacity
  • Work with the Service Manager to continuously improve the Desktop and Applications support operations
  • Manage the day-to-day tasks of the team in regards to Incident, Request, Problem and Change management
  • Communicate outage/emergency activities to the organisation
  • Mentor internal employees to improve overall IT service awareness and capability
  • Work with other members of the Technology team to improve our own internal infrastructure to improve value for money, availability, serviceability and security
Requirements

To be considered for this role, you will need to have:

  • Comprehensive hands-on technical skills across the Service Desk, including Microsoft Desktop Support, Applications Support, Systems administration and Troubleshooting skills
  • Excellent customer service skills
  • Demonstrable team senior analyst and/or team leader experience of an ITIL-aligned Service Desk/Applications support team
  • Strong communication skills, able to articulate technical matters at the right level to all parties involved
  • Experience of communication with both external and internal clients
  • Demonstrable experience of improving an IT service function
What We Offer

We offer a competitive salary of £45,000 per annum, plus benefits and opportunities for professional development. If you are a motivated and experienced IT professional looking for a new challenge, please apply now.