IT Team Lead
1 day ago
Interface Recruitment UK seeks a seasoned IT professional to fill the role of an IT Team Lead. This position is ideal for individuals with strong technical skills, leadership experience, and excellent communication abilities.
About the Role:
- This role requires daily supervision of the Desktop and Applications support team.
- The successful candidate will set and monitor team KPIs and individual behavioral objectives.
- Regular meetings with the team are necessary to maintain open communication and address any challenges that may arise.
- Collaboration with the Service Manager is crucial in continuously improving the Desktop and Applications support operations.
- This role also involves managing day-to-day tasks related to Incident, Request, Problem, and Change management.
- Work with the Service Manager to ensure appropriate team resources are deployed effectively.
- Communication of outage/emergency activities to the organization is vital.
- Providing data for reporting KPIs and trends is essential for informed decision-making.
- Mentoring internal employees to enhance overall IT service awareness and capability is also required.
- Working with other Technology team members to improve internal infrastructure is a key aspect of this role.
About You:
- You have comprehensive, hands-on technical skills across the Service Desk, including Microsoft Desktop Support, Applications Support, and Systems administration.
- Demonstrable team senior analyst and/or team leader experience of an ITIL-aligned Service Desk/Applications support team is necessary.
- Strong communication skills are critical in articulating technical matters at the right level to all parties involved.
- Experience of communication with both external and internal clients is essential.
- Demonstrable experience of improving an IT service function is desirable.
We estimate the salary range for this role to be £50,000-£65,000 per annum. If you are a motivated IT professional looking to take on new challenges, please apply.
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