Desktop and Applications Support Team Supervisor

3 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

About the Role: Desktop and Applications Support Team Supervisor

Description:

This role requires a highly skilled and experienced individual to supervise our Desktop and Applications support team in Leeds. As a key member of our Technology team, you will be responsible for managing workload and driving continuous improvement in our IT services.

Key Responsibilities:

  1. Manage day-to-day activities of the Desktop and Applications support team.
  2. Tackle day-to-day problems as they arise.
  3. Set and monitor team KPI's and individual behavioural objectives.
  4. Develop team capacity through regular 121 and team meetings.
  5. Collaborate with the Service Manager to improve Desktop and Applications support operations.
  6. Communicate outage/emergency activities to the organisation.

Requirements:

  • Technical skills across the Service Desk, including Microsoft Desktop Support, Applications Support, and Systems administration.
  • Demonstrable team senior analyst and/or team leader experience of an ITIL-aligned Service Desk/Applications support team.
  • Strong communication skills.

Estimated Salary: £35,000 per annum


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