Claims Support Service Team Manager

4 weeks ago


Leeds, Leeds, United Kingdom NHS Resolution Full time
Job Overview

We are seeking a talented Claims Support Service Team Manager to join our team on a permanent contract basis.

This role will involve direct line management of a team of Claims Support Staff, ensuring uninterrupted excellent service delivery, particularly in relation to the provision of a range of administrative support functions.

The successful candidate will possess a positive and resilient attitude with an ability to act selflessly when responding flexibly to the needs of the service.

Key Responsibilities
  • Manage a team of Claims Support Staff and strive for continuous improvement of yourself, colleagues, and the service.
  • Develop and be responsible for robust systems of operational performance monitoring, and respond in a timely way to variations in quality performance, including the pursuit of the highest standards of data quality.
  • Contribute to the undertaking of service improvement programmes and the implementation of agreed outcomes and recommendations.
  • Respond to ad hoc requests for information in a timely and accurate way.
Requirements
  • Current, direct experience in a staff management/supervisory role/team leader role.
  • Experience in strategic planning and leading service improvement projects.
  • Ability to challenge established ways of working in pursuit of improved efficiency and productivity.
  • Expertise and knowledge in developing operational policies, and procedures to support the development of key services.
  • A highly developed sense of cultivating and maintaining excellent working relationships with internal and external stakeholders, including senior management.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and innovative work environment.
  • Work in a progressive environment towards data-driven strategies.
  • A commitment to diversity, equality, and inclusion.
  • Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements.


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