Optics Support Specialist
4 weeks ago
Role Summary:
We are seeking a skilled Optics Support Specialist to join our team in Europe, responsible for managing the Product Support Team and maximizing customer satisfaction.
About the Company:
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology, with a global distribution network and state-of-the-art manufacturing capabilities.
Key Responsibilities:
- Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
- Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries and involve Solutions Engineers for technical issues.
- Work towards continuous improvement of sales processes and customer journeys.
- Define and track key performance indicators (KPIs) and report them to stakeholders.
- Interface with marketing to provide customer feedback and identify support needs.
- Minimum of three years experience in technical sales and/or product support.
- Knowledgeable about sales and support processes.
- Fluent in English, additional language skills preferred.
- Travel willingness for occasional visits to tradeshows and other sites.
What We Offer:
- Competitive salary range £55,000 - £65,000 per annum, depending on location and experience.
- Company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, Cycle to Work scheme, and company events.
- Office-based position located in York (UK), Mainz (Germany), or Lyon (France), depending on candidate preference.
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