Optical Engineering Team Lead

2 weeks ago


Tadcaster, North Yorkshire, United Kingdom Edmund Optics Full time
About the Role: As a Product Support Manager EMEA, you will play a key role in driving customer satisfaction and revenue growth in the European market. Your responsibilities will include managing the Product Support Team, increasing regional customer satisfaction, and developing a long-term strategy for continuous improvement.

You will work closely with the Sales & Applications Engineers to ensure adequate phone, email, and chat coverage, and assist with complex technical inquiries as needed. You will also participate in tradeshows and conferences, interface with marketing to provide customer feedback, and identify customer support needs.

The ideal candidate will have a strong understanding of optical engineering concepts and industry experience, with a proven track record of leadership and team management. A competitive salary range of £70,000 - £90,000 per annum is available, depending on location and experience. Benefits include a company pension scheme, private medical & dental insurance, and extensive training and development opportunities.

This is an excellent opportunity to join a dynamic and growing company, with a global presence and a reputation for excellence in the optics industry. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

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