Dental Product Support Manager

6 days ago


Tadcaster, North Yorkshire, United Kingdom Edmund Optics Full time

About the Company

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. The company's state-of-the-art manufacturing capabilities combined with its global distribution network have earned it a position as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions.

The Opportunity

We are seeking a highly competent and skilled Dental Product Support Manager to manage the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.

About the Role

The successful candidate will be responsible for managing the Product Support Team, structuring the team for operational effectiveness, day-to-day team management, and increasing regional customer satisfaction for technical and applications support activities.

Key Responsibilities

  • Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.
  • Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified.
  • Work towards continuous improvement of sales processes and customer journeys with Edmund Optics.
  • Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.
  • Interface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership.

Requirements

To succeed in this role, you will need:

  • A minimum of three (3) years experience in technical sales and/or product support.
  • Knowledgeable about sales and support processes.
  • Fluent in English, additional language skills preferred.
  • Travel willingness (occasional visits to tradeshows and other Edmund Optics sites).

What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of £60,000 - £80,000 per annum.
  • A comprehensive benefits package including company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, cycle to work scheme, and company events.
  • The opportunity to work for a leading manufacturer and supplier of optics, imaging, and photonics technology.

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