Product Service Manager EMEA
7 days ago
We are looking for a skilled Product Support Manager to join our team in the EMEA region.
The successful applicant will have a strong background in technical sales and product support, with excellent communication and leadership skills.
This is an exciting opportunity to join a leading manufacturer and supplier of optics, imaging, and photonics technology, and to contribute to the company's success in the European market.
Responsibilities:
- Manage and develop the Product Support Team to ensure high levels of customer satisfaction and drive revenue growth.
- Work closely with the Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Develop and execute a long-term strategy for continuous improvement of the sales process and customer journey.
- Define and track key performance indicators (KPIs) and report them to stakeholders.
Requirements:
- Minimum of three years of experience in technical sales and/or product support.
- Knowledgeable about sales and support processes.
- Fluent in English, additional language skills preferred.
- Willingness to travel (occasional visits to tradeshows and other Edmund Optics sites).
Benefits:
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
- Company events.
Location: This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.
Estimated Salary: £45,000 - £60,000 per annum, depending on experience.
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