Product Services Director
7 days ago
About Our Business
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology, with a global distribution network and state-of-the-art manufacturing capabilities.
Our Vision
We aim to provide the highest level of service to our customers regarding products and applications, while continuously improving sales processes and customer journeys.
Job Description
We are seeking a highly competent and skilled Product Support Manager to manage the Product Support Team (the Sales & Applications Engineers) and increase regional customer satisfaction for technical and applications support activities.
Key Responsibilities
- Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.
- Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified.
- Work towards continuous improvement of sales processes and customer journeys with Edmund Optics.
- Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.
Requirements
To succeed in this role, you will need:
- A minimum of three (3) years experience in technical sales and/or product support.
- Knowledgeable about sales and support processes.
- Fluent in English, additional language skills preferred.
- Travel willingness (occasional visits to tradeshows and other Edmund Optics sites).
Salary and Benefits
In return for your hard work and dedication, we offer a competitive salary of £60,000 - £80,000 per annum and a comprehensive benefits package including company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, cycle to work scheme, and company events.
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