Customer Experience Lead
3 weeks ago
We're looking for a highly motivated and organised Residence Manager to join our team at Vita Student in St Albans. This role offers an attractive annual salary of £30,000 and provides opportunities for career advancement.
About the Role:
As a key member of our team, you will be responsible for overseeing the day-to-day operations of our building, ensuring that our residents receive exceptional service. Your duties will include:
- Liaising with residents, completing building tours, and maintaining customer databases to effectively communicate with residents.
- Supporting the sales and marketing team with the marketing of the residence to ensure it reaches occupancy and arrears are avoided.
- Completing regular building compliance walks to ensure brand standards are met, there are no health and safety issues, and items are in good working order.
- Overseeing the localised delivery of events across the building.
- Evaluating and improving the cleanliness and maintenance of the building, managing issues with building maintenance and housekeeping.
- Reporting into the management team.
- Developing relationships with key stakeholders such as universities and local businesses.
- Contributing to the development and management of the residence team, supporting recruitment and HR processes.
Requirements:
To succeed in this role, you should have:
- Experience in a customer-facing industry, demonstrating your ability to build strong relationships with both internal colleagues and external clients.
- High personal standards and attention to detail, combined with excellent planning and organisational skills.
- Self-motivation, flexibility, and a genuine passion for delivering exceptional customer experiences.
- Creativity and imagination when it comes to organising events.
What We Offer:
In return for your hard work and dedication, we offer:
- Your birthday off
- Recognition programmes
- Opportunities for career progression
- Team parties/events
- Pension scheme
- A Perkbox account – offering you instant access to numerous benefits, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses, and more
- Access to 24/7 Employee Assistance Programme
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