Application Operations Support Specialist

1 week ago


London, Greater London, United Kingdom Demica Limited Full time
About the Role

Demica Limited is seeking a highly skilled Senior System Analyst - Operations and Support to join our team in London, United Kingdom.

This role offers a competitive salary of £55,000 - £65,000 per annum, depending on experience.

Job Description

As a Senior System Analyst - Operations and Support, you will be responsible for providing 2nd and 3rd line support to our global network of customers. You will take full ownership of resolving and root cause analysis of advanced technical and functional issues in a Level 2 or Level 3 capacity.

  • Triage incoming tickets, perform analysis, and resolve customer issues
  • Actively monitor system health using various tools, including dedicated infrastructure and application monitoring suites, SQL, and ActiveBatch
  • Collaborate closely with Development, Infrastructure, and Implementation teams to bring new customers onto the platform

The ideal candidate will have professional experience in 1st, 2nd, and 3rd line application support roles in customer-facing environments. Strong, demonstrable experience in successfully supporting, troubleshooting, and/or implementing major hosted enterprise systems is also required.

You should have a passion for helping others and thrive on solving problems. Additionally, expertise in SQL, RDBMS, monitoring and scheduling tools (DataDog & ActiveBatch), XML, and Windows Servers is essential.

An understanding of ITIL concepts and shift working patterns are also necessary for this role.



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