IT Application Support Specialist
4 weeks ago
- Provide technical support to end-users, including troubleshooting hardware, software, and network issues.
- Assist with the installation, configuration, and maintenance of computer systems and software applications.
- Manage user accounts, including setting up new accounts, resetting passwords, and configuring access permissions.
- Monitor and maintain IT equipment inventory, including desktops, laptops, printers, and peripherals.
- Perform routine system backups and ensure data integrity and security.
- Document technical procedures, system configurations, and troubleshooting steps.
- Collaborate with the IT team to implement, improve, and support new technologies and upgrades.
- Provide training and support to employees on IT-related issues and best practices.
- Assist with IT-related projects as needed.
Requirements
- A degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
- 3-5 years of IT work experience, preferably in the Automotive industry, but not essential.
- Working experience of Microsoft Dynamics is highly preferred. Knowledge of Power BI and SAP or other ERP systems will be beneficial.
- Experience with help desk software and ticketing systems is a plus.
- Basic project management skills and business analytics skills.
- Basic knowledge of operating systems and common business software applications.
- Strong problem-solving and analytical skills with the ability to troubleshoot technical issues.
- Excellent communication skills and the ability to work effectively with end-users of varying technical expertise.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
- Certification (e.g., CompTIA A+, Microsoft Certified IT Specialist) is a plus.
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