IT Support Specialist with Application Knowledge

3 weeks ago


London, Greater London, United Kingdom Aldermore Bank PLC Full time
Job Description:

Aldermore Bank PLC is seeking a skilled IT Support Specialist to join our Chief Technology Office. This role will provide ongoing support to critical business applications across the Bank, ensuring seamless operations and efficient resolution of technical issues.

About Us

We are a leading bank that champions equality by supporting individuals and businesses. Our commitment to innovation and customer satisfaction drives us to deliver exceptional services.

Key Responsibilities:
  • Manage application support tickets from initial triage to closure, providing extended out-of-hours support as required.
  • Contribute to project initiatives and activities supporting the Bank's change and transformation agenda.
  • Maintain accurate documentation for application support, ensuring all team members have access to essential information for knowledge sharing.
  • Collaborate with the MIM (Major Incident Management) team in resolving critical incidents.
Requirements:
  • Proven experience in a 2nd or 3rd line support role with a solid understanding of ServiceNow.
  • Ability to work on projects alongside day-to-day tasks.
  • Strong technical knowledge of Windows, FTP, SFTP, IP ranges, Firewalls, Service Accounts, data encryption methodologies, and general security setup.
What We Offer:
  • A competitive basic salary and reward package.
  • Ongoing professional development opportunities.
  • A dynamic and flexible work environment.
  • Hybrid working arrangements.
  • An extensive range of employee benefits, including private medical insurance, life assurance, and more.


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