Technical Support Specialist with Industry Insights
1 month ago
We are seeking a highly skilled Technical Support Specialist to join our team at With Intelligence. This role offers a unique opportunity to work closely with clients in the asset management industry, providing technical support and guidance on our platform.
Key Responsibilities- Provide technical assistance to clients, troubleshooting issues and offering effective solutions.
- Work collaboratively with internal teams to communicate client feedback and contribute to product enhancements.
To be successful in this role, you will require:
- A recent graduate or 1-2 years of experience in a related field.
- Strong problem-solving skills, ability to troubleshoot technical issues and provide effective solutions.
- Excellent communication skills, able to interact with clients in a professional and customer-focused manner.
- Attention to detail, ability to manage multiple client requests simultaneously.
- A proactive and self-motivated attitude, able to work independently and as part of a team.
- A passion for delivering exceptional customer service and building strong client relationships.
- 24 days annual leave rising to 29 days.
- Enhanced parental leave.
- Medicash (Health Cash Plans).
- Wellness Days.
- Flexible Fridays (Opportunity to finish early).
- Birthday day off.
- Employee assistance program.
- Travel loan scheme.
- Charity days.
- Breakfast provided.
- Social Events throughout the year.
- Hybrid Working.
We offer a dynamic, open-plan office and a social and energetic team. At With Intelligence, we provide exclusive editorial, research, data and events for senior executives in the asset management industry.
EEO StatementWe are an Equal Opportunity Employer and welcome applications from all qualified candidates. Our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, colour, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable law.
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