Hotel Service Manager

1 month ago

Barnsley, Barnsley, United Kingdom IBIS STYLES Full time
Job Title: Hotel Guest Service Manager

We are seeking a skilled and experienced Hotel Guest Service Manager to join our team at ibis Styles Barnsley. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.

Key Responsibilities:
  • Manage the front office team to provide excellent customer service and ensure a high level of guest satisfaction.
  • Oversee the day-to-day operations of the hotel, including reception, bar, restaurant, and conference facilities.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery and high-quality guest experiences.
  • Monitor and control hotel expenses, including labor costs, to ensure profitability.
Requirements:
  • Proven experience in a similar role, preferably in a hotel or hospitality environment.
  • Excellent customer service and communication skills.
  • Ability to lead and motivate a team to achieve high standards.
  • Strong problem-solving and analytical skills.
  • Proficiency in PMS systems, such as Opera.
What We Offer:
  • A competitive salary of £12.00 per hour.
  • A 24-hour part-time schedule.
  • Excellent benefits package, including a workplace pension, sick pay, and cycle-to-work scheme.
  • Opportunities for career development and progression.
  • A fun and dynamic work environment.

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. If you are a motivated and experienced professional looking for a new challenge, please apply now.

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