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Hotel Service Manager

2 months ago

Barnsley, Barnsley, United Kingdom IBIS STYLES Full time
Guest Service Manager Opportunity

We are seeking a skilled Guest Service Manager to join our team at ibis Styles Barnsley. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.

Key Responsibilities:

  • Manage front office operations, including reception, reservations, and guest services
  • Lead a team of hospitality professionals to provide outstanding customer service
  • Collaborate with colleagues to ensure efficient hotel operations and high-quality guest experiences
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Monitor and maintain hotel standards, including cleanliness, safety, and security

Requirements:

  • Proven experience in a similar role, preferably in the hotel industry
  • Excellent customer service and leadership skills
  • Ability to work effectively in a fast-paced environment
  • Strong communication and problem-solving skills
  • Familiarity with PMS systems, such as Opera

What We Offer:

  • A competitive salary of £12.00 per hour
  • A 24-hour part-time schedule
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to our cycle-to-work scheme and other employee benefits

About Us:

ibis Styles Barnsley is a modern hotel with 117 cozy rooms, a busy food and beverage scene, and meeting spaces. We are committed to providing exceptional guest experiences and creating unforgettable memories for our customers.