Hotel Guest Service Manager
6 days ago
Job Title: Hotel Guest Service Manager
Job Summary:
We are seeking a highly skilled and experienced Guest Service Manager to join our team at IBIS STYLES. As a key member of our front office operations, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our hotel.
Key Responsibilities:
- Manage the front office team to provide excellent customer service and ensure a high level of guest satisfaction.
- Oversee the operation of the reception, bar, restaurant, and conference facilities to ensure seamless service delivery.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure effective communication and coordination.
- Manage the hotel's PMS system and ensure accurate and timely reporting.
Requirements:
- Proven experience in front office operations and customer service management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of PMS systems and hotel operations.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to training and development programs.
About Us:
IBIS STYLES is a leading hotel chain that offers a unique and personalized experience to our guests. We are committed to delivering exceptional customer service and creating memorable experiences for our guests.
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