Hotel Guest Service Manager

5 days ago


Barnsley, Barnsley, United Kingdom IBIS STYLES Full time

Job Title: Hotel Guest Service Manager

Job Summary:

We are seeking a highly skilled and experienced Hotel Guest Service Manager to join our team at IBIS STYLES. As a key member of our front office operations team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.

Key Responsibilities:

  • Manage the front office operations, including reception, reservations, and guest services
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner
  • Lead and motivate a team of front office staff to deliver high-quality service and achieve sales targets
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery
  • Monitor and analyze guest feedback and satisfaction surveys to identify areas for improvement
  • Develop and implement strategies to improve customer satisfaction and loyalty

Requirements:

  • Proven experience in a similar role, preferably in the hotel industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong leadership and team management skills
  • Knowledge of PMS systems, such as Opera

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to training and development programs

Additional Information:

IBIS STYLES is an inclusive company and our ambition is to attract, recruit, and promote diverse talent.



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