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Hotel Service Manager

2 months ago

Barnsley, Barnsley, United Kingdom IBIS STYLES Full time
Hotel Job Description

**About the Role**

We're seeking a skilled Guest Service Manager to join our team at ibis Styles Barnsley. As a key member of our front office team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless operations.

**Key Responsibilities:**

* Manage front office operations, including reception, bar, restaurant, and conference facilities
* Provide exceptional customer service, responding to guest inquiries and resolving issues promptly
* Lead and motivate your team to achieve excellent service standards
* Collaborate with colleagues to ensure smooth hotel operations
* Participate in duty management and contribute to the overall success of the hotel

**What We Offer:**

* Competitive hourly rate of £12.00
* Additional benefits, including an extra day off on your birthday, workplace pension, sick pay, and cycle-to-work scheme
* Fantastic hotel discounts and complimentary meals during your shift
* Opportunities for professional growth and development

**Requirements:**

* Proven experience in hotel front office operations
* Strong customer service skills and ability to work in a fast-paced environment
* Familiarity with PMS systems, such as Opera
* Excellent leadership and communication skills

**About Us:**

ibis Styles Barnsley is a 117-room hotel with a busy food and beverage scene and meeting spaces. We're committed to providing an exceptional guest experience and creating unforgettable memories for our guests.

**Diversity & Inclusion:**

We're an inclusive company and strive to attract, recruit, and promote diverse talent.