Client Services Team Lead
2 months ago
About the Role
We are seeking a highly skilled and experienced Client Services Team Manager to join our team at Ardonagh Advisory. As a key member of our leadership team, you will be responsible for the direct management of our Client Services Specialists, providing exceptional customer service to our clients.
Key Responsibilities
- Motivate and support your team to deliver outstanding service to our clients, ensuring proactive, positive, and consistent communication within the department and with senior management.
- Work with your team to identify and highlight product and services gaps within our existing portfolio.
- Set individual and team goals or objectives to ensure your team meets the expectations of clients, business partners, and the business.
- Regularly review your team members' performance, proactively supporting their development through 1-2-1 meetings and annual performance reviews.
- Maintain your own self-development and attend staff training arranged by Sales/Client Services Team, recognizing the need for training within your team.
- Develop, maintain, and cultivate constructive and professional relationships with Sales Consultants, Clients, and Insurers at all levels.
- Attend internal and external meetings with Insurers and product training as required.
- Provide a proactive professional telephone handling service for both internal and external calls, including Insurers, Clients, and Towergate colleagues.
- Be an escalation point for your team and support with client queries.
What We're Looking For
- Team Manager or Team Leader experience.
- Experience of meeting financial, operational, service, and quality KPIs.
- Highly organized with a focus on objectives, priorities, and deliverables.
- Experience in people management, including motivation, coaching, development, and performance management.
- An individual who can lead by example and is a role model to others.
What We Offer
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Ardonagh family.
- Award-winning learning and development offering and support to obtain professional qualifications to enhance your knowledge and career prospects.
- Pension scheme for when you feel it's time to retire.
- 24-hour Employee Assistance support for you and your family's physical and mental wellbeing.
- Corporate perks, including discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work, and much more.
- One day paid volunteering to give back to our communities.
- Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community.
- The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.
We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future.
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