Customer Service Team Lead
5 days ago
We are seeking a highly skilled and experienced Customer Service Team Leader to join our fast-growing team at Mulberry Recruitment. As a key member of our Client Services Management Team, you will be responsible for managing and supporting a Client Services Team in providing exceptional servicing to a portfolio of clients.
Key Responsibilities:- Manage and support a Client Services Team in providing exceptional servicing to a portfolio of clients.
- Be the first point of contact for the team and have the skills and knowledge to understand and resolve any issues that may arise.
- Assist team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
- Ensure that the client services team are adhering to all processes and Service standards assigned to them.
- Deal with HR issues that arise within your team with the support of your line manager.
- Be responsible for monthly 121s, mid-year and annual performance reviews with your team.
- Ensure proactive recruitment - interviewing, note taking, processing applicants, confirming offers and onboarding new staff members.
- Effective management of leavers process within team.
- Monitor and maximise the performance of your team to ensure excellent service provision and retention of clients.
- Work as part of Client Services Management Team to support the department goals & also other departments as and when relevant.
- Maintain own self-development and where possible attend staff training arranged by Sales/Client Services Team & recognise the need for training within own team.
- Holiday entitlement of 26 days plus bank holidays.
- Career prospects.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pensions scheme for when you feel it's time to retire.
- 24-hour support for physical and mental wellbeing.
- 1 day paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.
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Customer Service Team Lead
5 days ago
Winnersh, United Kingdom Mulberry Recruitment Full timeCustomer Service Team LeaderAt Mulberry Recruitment, we are seeking a highly skilled and experienced Customer Service Team Leader to join our fast-growing team. As a key member of our Client Services Management Team, you will be responsible for managing and supporting a Client Services Team in providing exceptional service to our portfolio of clients.Key...
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Customer Service Team Lead
4 days ago
Winnersh, United Kingdom Mulberry Recruitment Full timeCustomer Service Team LeaderAt Mulberry Recruitment, we are seeking a highly skilled and experienced Customer Service Team Leader to join our fast-growing team. As a key member of our Client Services Management Team, you will be responsible for managing and supporting a Client Services Team in providing exceptional service to our portfolio of clients.Key...
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Customer Service Team Lead
2 days ago
Winnersh, United Kingdom Mulberry Recruitment Full timeCustomer Service Team LeaderWe are seeking a highly skilled and experienced Customer Service Team Leader to join our fast-growing team in Winnersh. As a key member of our Client Services Management Team, you will be responsible for managing and supporting a Client Services Team in providing exceptional servicing to a portfolio of clients.Key...
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Customer Service Team Lead
1 day ago
Winnersh, United Kingdom Mulberry Recruitment Full timeCustomer Service Team LeaderWe are seeking a highly skilled and experienced Customer Service Team Leader to join our fast-growing team in Winnersh. As a key member of our Client Services Management Team, you will be responsible for managing and supporting a Client Services Team in providing exceptional servicing to a portfolio of clients.Key...
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Client Service Team Lead
3 weeks ago
Winnersh, United Kingdom Alexander Lloyd Full timeJob Title: Client Service Team ManagerAbout the Role:Alexander Lloyd is pleased to announce that we are partnered with a well-established brand within the employee benefits industry who are seeking a Client Service Team Manager to join their business.Key Responsibilities:Supporting a portfolio of clients across Group RiskConducting 121's, annual reviews and...
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Client Service Team Lead
3 weeks ago
Winnersh, United Kingdom Alexander Lloyd Full timeJob Title: Client Service Team ManagerAbout the Role:Alexander Lloyd is pleased to announce that we are partnered with a well-established brand within the employee benefits industry who are seeking a Client Service Team Manager to join their business.Key Responsibilities:Supporting a portfolio of clients across Group RiskConducting 121's, annual reviews and...
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Client Services Team Lead
2 days ago
Winnersh, United Kingdom Ardonagh Advisory Full timeClient Services Team ManagerAbout the RoleWe are seeking a highly skilled and experienced Client Services Team Manager to join our team at Ardonagh Advisory. As a key member of our leadership team, you will be responsible for the direct management of our Client Services Specialists, providing exceptional customer service to our clients.Key...
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Client Services Team Lead
2 days ago
Winnersh, United Kingdom Ardonagh Advisory Full timeClient Services Team ManagerAbout the RoleWe are seeking a highly skilled and experienced Client Services Team Manager to join our team at Ardonagh Advisory. As a key member of our leadership team, you will be responsible for the direct management of our Client Services Specialists, providing exceptional customer service to our clients.Key...
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Client Services Team Lead
2 weeks ago
Winnersh, United Kingdom Alexander Lloyd Full timeClient Services Team Manager **About the Role** Alexander Lloyd is partnering with a well-established brand in the employee benefits field to find a Client Services Team Manager. This is a great opportunity to join a dynamic team and contribute to the success of a leading company. **Key Responsibilities** * Support a portfolio of clients across Group...
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Client Services Team Lead
2 weeks ago
Winnersh, United Kingdom Alexander Lloyd Full timeClient Services Team Manager **About the Role** Alexander Lloyd is partnering with a well-established brand in the employee benefits field to find a Client Services Team Manager. This is a great opportunity to join a dynamic team and contribute to the success of a leading company. **Key Responsibilities** * Support a portfolio of clients across Group...
-
Client Services Team Lead
2 weeks ago
Winnersh, United Kingdom Alexander Lloyd Full timeClient Services Team Manager **About the Role** Alexander Lloyd is partnering with a well-established brand in the employee benefits field to find a Client Services Team Manager. This is a great opportunity to join a dynamic team and contribute to the success of a leading company. **Key Responsibilities** * Support a portfolio of clients across Group...
-
Client Services Team Lead
2 weeks ago
Winnersh, United Kingdom Alexander Lloyd Full timeClient Services Team Manager **About the Role** Alexander Lloyd is partnering with a well-established brand in the employee benefits field to find a Client Services Team Manager. This is a great opportunity to join a dynamic team and contribute to the success of a leading company. **Key Responsibilities** * Support a portfolio of clients across Group...
-
Client Services Team Lead
15 hours ago
Winnersh, United Kingdom Ardonagh Advisory Full timeClient Services Team ManagerAbout the RoleWe are seeking a highly skilled and experienced Client Services Team Manager to join our team. As a key member of our leadership team, you will be responsible for the direct management of our Client Services Specialists, providing exceptional customer service to our clients.Key ResponsibilitiesMotivate and support...
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Client Services Team Lead
10 hours ago
Winnersh, United Kingdom Ardonagh Advisory Full timeClient Services Team ManagerAbout the RoleWe are seeking a highly skilled and experienced Client Services Team Manager to join our team. As a key member of our leadership team, you will be responsible for the direct management of our Client Services Specialists, providing exceptional customer service to our clients.Key ResponsibilitiesMotivate and support...
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Client Service Team Lead
3 weeks ago
Winnersh, United Kingdom Alexander Lloyd Full timeJob Title: Client Service Team ManagerAbout the Role:Alexander Lloyd is pleased to announce a partnership with a well-established brand in the employee benefits sector, seeking a Client Service Team Manager to join their team.Key Responsibilities:Support a portfolio of clients across Group RiskConduct 121's, annual reviews, and training sessions, as needed,...
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Client Service Team Lead
3 weeks ago
Winnersh, United Kingdom Alexander Lloyd Full timeJob Title: Client Service Team ManagerAbout the Role:Alexander Lloyd is pleased to announce a partnership with a well-established brand in the employee benefits sector, seeking a Client Service Team Manager to join their team.Key Responsibilities:Support a portfolio of clients across Group RiskConduct 121's, annual reviews, and training sessions, as needed,...
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Client Service Team Lead
4 weeks ago
Winnersh, United Kingdom Alexander Lloyd Full timeJob Title: Client Service Team ManagerAbout the Role:Alexander Lloyd is pleased to announce that we are partnered with a well-established brand within the employee benefits industry who are seeking a Client Service Team Manager to join their business.Key Responsibilities:Support a portfolio of clients across Group RiskConduct 121's, annual reviews, and...
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Client Services Team Lead
2 weeks ago
Winnersh, United Kingdom Ardonagh Advisory Full timeClient Services Team ManagerWe are seeking a highly skilled and experienced Client Services Team Manager to join our team at Ardonagh Advisory. As a key member of our leadership team, you will be responsible for the direct management of our Client Services Specialists, ensuring exceptional customer service to our clients.Key Responsibilities:Motivate and...
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Client Services Team Lead
2 weeks ago
Winnersh, United Kingdom Ardonagh Advisory Full timeClient Services Team ManagerWe are seeking a highly skilled and experienced Client Services Team Manager to join our team at Ardonagh Advisory. As a key member of our leadership team, you will be responsible for the direct management of our Client Services Specialists, ensuring exceptional customer service to our clients.Key Responsibilities:Motivate and...
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Customer Service Team Leader
6 days ago
Winnersh, United Kingdom CV-Library Full timeCustomer Service Team Leader Location: Winnersh Salary: £33,000-£36,000 My client who are based in Winnersh are seeking a Customer Service Team Leader to join their fast growing team. The role of the Team Manager is to manage and support a Client Services Team in providing exceptional servicing to a portfolio of clients. The Team Manager will...
