Client Services Team Lead

2 weeks ago

Winnersh, United Kingdom Ardonagh Advisory Full time

Client Services Team Lead

We are seeking a talented Client Services Team Lead to join our team at Ardonagh Advisory. This pivotal role offers the flexibility of hybrid working and the opportunity to lead a team of Client Services Specialists who provide exceptional customer service to a portfolio of clients.

As a Client Services Team Lead, you will be responsible for the direct management of our team, ensuring the smooth and efficient running of the business. You will implement plans and strategies as required, lead teams to meet all performance KPI's, regulatory and service level requirements, and drive the engagement of the team through proactive two-way communication, teamwork, and collaboration.

Key Responsibilities:

  • Motivate and support your team to ensure the best possible service is delivered to our clients.
  • Work with your team to identify and highlight product and services gaps within the existing portfolio.
  • Set individual and team goals or objectives to ensure your team meets the expectations of clients, business partners, and the business.
  • Regularly review your team members' performance, proactively supporting their development through 1-2-1 meetings and annual performance reviews.
  • Maintain your own self-development and attend staff training arranged by Sales/Client Services Team.
  • Develop, maintain, and cultivate a constructive and professional relationship with Sales Consultants, Clients, and Insurers at all levels.
  • Attend internal and external meetings with Insurers and product training as required.
  • Provide a proactive professional telephone handling service for both internal and external calls.

Requirements:

  • Team Manager or Team Leader experience.
  • Experience of meeting financial, operational, service, and quality KPI's.
  • Highly organized with a focus on objectives, priorities, and deliverables.
  • Experience in people management, including motivation, coaching, development, and performance management.
  • An individual who can lead by example and is a role model to others.

In return, you will be welcomed and supported by Ardonagh Advisory, with opportunities to learn and grow your career. You will also be joining an organization that cares about you as a person and your wellbeing. Some of the benefits include:

  • Holiday entitlement of 26 days plus bank holidays.
  • Opportunity to progress your career across the entire Ardonagh family.
  • Award-winning learning and development offering and support to obtain professional qualifications to enhance your knowledge and career prospects.
  • Pension scheme for when you feel it's time to retire.
  • 24-hour Employee Assistance support for you and your family's physical and mental wellbeing.
  • Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work, and much more.
  • One day paid volunteering to give back to our communities.
  • Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community.
  • The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future.

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