Customer Support Specialist

4 weeks ago


London, Greater London, United Kingdom Elite Dynamics Full time £30,000
Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at Elite Dynamics. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Resolve support tickets in a timely and efficient manner, adhering to Incident Management procedures and document standards.
  • Continuously improve the availability and quality of customer-facing how-to materials, such as FAQs, tipsheets, knowledge base documentation, and video content.
  • Escalate tickets appropriately to ensure high-quality customer service delivery.
  • Work closely with the 1st line Customer Services team to aid in their ongoing knowledge of Elite's CRM and CRM-related solutions.
  • Based on insights gleaned from support ticket data, seek improvements to the content and manner of project-delivered services.
  • Perform hands-on system builds with the support of the CE Lead Consultant and CE Consultant.
  • Work with the CE Lead Consultant and CE Consultant in the delivery of projects to Elite customers, performing tasks such as gathering requirements, engaging with stakeholders, authoring functional documentation, training, and other onsite activities.
  • Provide updates of progress in a timely manner while complying with all project governance requirements.
  • Assist in the testing of new releases, customer implementations, and software modifications.
Requirements
  • 1+ years of Microsoft Dynamics 365 product experience, ideally with CRM and Business Central, in a support, administrative, and/or consultative capacity.
  • Knowledge of the Holiday Park and/or Marinas industry.
  • Experience supporting and training users on Dynamics 365 platforms, most notably CRM.
  • Understanding of the Microsoft Office 365 stack.
  • Superior customer service skills with the ability to deliver technical support with patience, efficiency, and empathy.
  • Basic knowledge of Microsoft Workflows, Power Automate, Power Platform, and Power BI.
What We Offer
  • 25 Days holiday per year + Statutory holidays.
  • Comprehensive benefits package, including Life Insurance.
  • Opportunities for professional development and career advancement.
  • Elite Dynamics has a flexible remote work policy for its employees.


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