Desktop Support Engineer

3 weeks ago

Knutsford, Cheshire East, United Kingdom Warner Media, LLC. Full time

Job Summary

We are seeking a skilled Desktop Support Engineer to join our team at Warner Bros. Discovery. As a key member of our IT department, you will be responsible for providing top-notch support to our staff, ensuring that our IT services are delivered efficiently and effectively.

Key Responsibilities

  1. Provide first and second-line support to staff, troubleshooting and resolving technical issues.
  2. Record and track support requests, ensuring accurate documentation and procedures.
  3. Manage operating system images, maintenance, and deployment.
  4. Perform workstation maintenance, including application deployment, fault correction, and driver updates.
  5. Transfer licenses between machines, ensuring up-to-date documentation.
  6. Manage network services, including DHCP reservations, user and service accounts, and security groups.
  7. Create and maintain documentation for departmental use and consumer IT support services.
  8. Perform other ad-hoc IT duties as required to provide an effective and efficient service.
  9. Travel between Knutsford and Brighton Studios as needed.
  10. Develop working knowledge of Windows 10, 11, and MacOS, as well as System Center Configuration Manager (SCCM) and remote administration tools.

Desirable Skills and Experience

  1. Working knowledge of Windows Servers (2016 and above), Linux, and VMware.
  2. Cloud technologies, including AWS and Azure.
  3. Direct Attached Storage, Network Attached Storage, and Storage Area Networks.
  4. Familiarity with network security protocols, such as LDAP, RADIUS, and 802.1x.
  5. Network monitoring protocol experience, including SNMP and ICMP.
  6. ITIL certification.

Onsite Working

This role is advertised as Onsite, meaning all working hours and days will be carried out at the place of work.

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse and inclusive workforce. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional IT support.

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