Technical Support Specialist
4 weeks ago
Cryptio is an enterprise-grade crypto back-office platform catering to financial institutions, corporates, and crypto-native companies. We navigate the digital-asset landscape with confidence.
Our focus is on building infrastructure for institutional adoption in the crypto space.
We are a remote-first company allowing you to choose your work location (CET + / - 2h). However, you'll be required to attend onboarding sessions in either our London or Paris office.
As a Technical Support Engineer at Cryptio, you will collaborate closely with our L1 Support squad, Customer Success team, and software engineers to provide exceptional technical support to our enterprise customers.
You will be responsible for delivering top-notch technical customer support, owning, troubleshooting, and resolving customer technical issues, and implementing 'one time fixes.'
The ideal candidate will have 5+ years of experience in a relevant role, proficiency in scripting languages like JavaScript, TypeScript, Python, Ruby, and familiarity with modern development tools such as Git, Docker, and CLI.
You must be fluent in SQL, familiar with Grafana, Zendesk, and English & French languages. Excellent communication and organisational skills, ability to thrive in a team environment, and quick learning capabilities are also essential.
Additional requirements include prior experience working on finance-related products or crypto-related products, confident with numbers, and thriving in fast-paced environments.
Benefits include fully remote/hybrid work options, 25 days paid holiday, private medical & dental insurance, gym classes or spa treatments with ClassPass, $200 workplace budget, training and development budget, and attractive maternity and paternity policies.
A competitive salary is estimated at £60,000 - £80,000 per annum based on industry standards and the location of the job.
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