Tenancy Management Expert
5 days ago
**About the Role:** We are looking for a skilled Housing Officer to join our team at CV-Library. As a Housing Officer, you will be responsible for managing tenancies, resolving housing issues, and providing excellent customer service to our tenants.
Responsibilities:The Housing Officer will be responsible for:
- Managing a portfolio of social housing properties, including rent collection, tenancy agreements, renewals, and dealing with breaches of tenancy.
- Acting as the primary point of contact for tenants, addressing their concerns, resolving complaints, and offering advice and guidance on housing-related matters.
- Coordinating and monitoring maintenance requests, ensuring timely and effective responses to repairs, and ensuring properties meet safety and quality standards.
- Ensuring tenants comply with tenancy agreements and local housing regulations.
- Providing assistance to tenants in accessing additional services, including welfare benefits, housing support, and referral to appropriate local services or charities.
To be successful in this role, you will need:
- Experience in social housing or property management (preferable) or strong background in customer service or a related field.
- Understanding of social housing legislation, tenancy management, and housing benefit systems.
- Competence in using housing management software and standard office software (Word, Excel, etc.).
We offer a competitive salary and benefits package, including:
- A salary of approximately £25,000 - £30,000 per annum, depending on experience.
- Healthcare, pension contributions, and more.
- Access to training and career progression opportunities.
- A flexible working environment that encourages a healthy work-life balance.
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