Tenancy Management Specialist

3 days ago


London, Greater London, United Kingdom Carrington West Full time
Career Opportunity: Senior Housing Manager at Carrington West

We are seeking an experienced Senior Housing Manager to lead our housing service team at Carrington West. As a senior member of our team, you will be responsible for managing tenancies, ensuring compliance with legislation and policies, and delivering exceptional customer service.

About the Role:

This is a challenging and rewarding opportunity to join a dynamic organization where you will have the chance to utilize your housing management expertise to make a real difference in the lives of residents.

  • Strategic Leadership: Provide strategic leadership to the housing service team, ensuring effective management of tenancies and estates.
  • Collaboration and Communication: Establish strong relationships with key teams and services, including repairs, income, social services, and caretaking, ensuring a coordinated approach to service delivery.
  • Policy Development: Contribute to the development of housing policies and procedures, ensuring they are aligned with legislative requirements and best practices.
  • Staff Development and Support: Provide guidance and support to junior staff members, helping them to develop their skills and knowledge.
  • Quality Assurance: Ensure that all aspects of tenancy management and estate maintenance meet high standards, maintaining accurate records and providing updates to residents.

Requirements:

  1. Housing Officer Experience: Significant experience as a housing officer, with expertise in tenancy management, ASB resolution, and estate inspections.
  2. Leadership and Strategic Thinking: Proven ability to provide strategic leadership and think critically, identifying solutions to complex problems.
  3. Communication and Interpersonal Skills: Excellent verbal and written communication skills, capable of building trust and rapport with residents, staff, and key stakeholders.
  4. Knowledge of Housing Legislation: Strong understanding of housing legislation, tenancy agreements, and landlord best practices.


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