Tenancy Management Specialist
1 day ago
Job Title: Tenancy Management Specialist
We are recruiting a skilled Tenancy Management Specialist to join our team in North West London.
About the Role:
- To manage tenancies effectively, ensuring that residents receive timely and professional assistance with their queries and concerns.
- To conduct regular estate inspections, working closely with residents to maintain high standards and meet performance targets.
- To undertake tenancy audits, taking prompt action when necessary to recover properties from non-resident tenants.
- To support resident groups, helping them to influence service delivery and contribute to neighbourhood development.
- To communicate effectively with colleagues, fostering collaboration and facilitating efficient service delivery through various channels.
- To ensure safeguarding is prioritised during all duties, maintaining a safe and secure environment for residents.
- To be aware of external support agencies and signpost residents to relevant service providers, promoting tenancy sustainability.
- To work independently, investigating complaints and resolving issues in accordance with organisational policies and procedures.
Key Responsibilities:
- Tenant and Leaseholder Enquiries
- Estate Inspections and Tenancy Audits
- Supporting Resident Groups
- Effective Communication
- Safeguarding
- Signposting Services
- Independence and Complaint Resolution
Requirements:
This role requires a strong understanding of housing management principles and practices. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team. A high level of organisation, time management, and problem-solving skills are essential.
Salary: £30,250 - £34,000 per annum, depending on experience.
Location: North West London.
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