Tenancy Services Manager

7 days ago


London, Greater London, United Kingdom Home Group Full time
About You

Are you passionate about delivering excellent customer service and making a real difference in people's lives?

We're looking for a skilled Housing Management Coordinator to join our team in Tees Valley STEP.

As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained.

You will provide a housing management service, supporting them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation.

Key Responsibilities
  • Making sure that our customers' properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.
  • You will help our customers with housing benefit claims, making sure these are received on their rent account.
  • Getting rooms ready for the next customers who need our help and for maximum occupancy, you'll turn around vacant or void rooms/properties within set timescales.
Requirements
  • Experience in managing a housing management caseload and overseeing landlord and housing management duties.
  • Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
  • Flexible working hours (or we're open to agreeing a work pattern with you).
Our Offer
  • A competitive salary of £24,664 per annum.
  • Great benefits such as Health Cash Plan and 34 days leave (increasing to 39) plus time off for volunteering.
  • Opportunities to develop your skills and career with us.


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