Customer Service Manager

18 hours ago


Gosforth, Newcastle upon Tyne, United Kingdom Toolstation Full time
Join Our Team as a Retail Supervisor at Toolstation

We're looking for a talented Retail Supervisor to join our team at Toolstation. As a key member of our store team, you'll be responsible for delivering exceptional customer service, managing store operations, and supporting the Store Manager in achieving sales targets.

Key Responsibilities:
  • Customer Service: Provide a fantastic customer experience, answering questions, and resolving issues in a professional and courteous manner.
  • Store Operations: Manage store stock, maintain a clean and organized store environment, and ensure all equipment is in good working order.
  • Team Support: Assist the Store Manager in achieving sales targets, provide coaching and guidance to team members, and support with training and development.
  • Inventory Management: Monitor and manage store inventory, including receiving and processing deliveries, and maintaining accurate stock levels.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package that reflects your skills and experience.
  • Opportunities for Growth: The opportunity to develop your skills and progress within the company.
  • Supportive Team: A supportive and collaborative team environment that encourages open communication and teamwork.

At Toolstation, we're committed to providing a positive and inclusive work environment that values diversity and promotes equality. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you.



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