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Customer Service Representative

2 months ago

Gosforth, Newcastle upon Tyne, United Kingdom EE Full time

Job Summary

We are seeking a skilled and customer-focused individual to join our Payment Support Team in North Tyneside. As a Customer Service Representative, you will be responsible for providing exceptional support to customers with payment-related queries.

Key Responsibilities

  • Provide timely and effective support to customers via phone, ensuring their queries are resolved to their satisfaction.
  • Build strong relationships with customers, understanding their needs and concerns, and providing tailored solutions.
  • Work collaboratively with internal teams to resolve complex payment issues.
  • Stay up-to-date with product knowledge and payment processes to provide accurate information to customers.

What We Offer

  • A competitive starting salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  • Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
  • Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

Why EE?

We're a leading telecommunications company, passionate about delivering exceptional customer experiences. Our team culture is built on trust, respect, and open communication. We're committed to supporting our employees' growth and development, and we're proud to offer a range of benefits that make a real difference to our people's lives.