Deputy Head of Finance Shared Services

6 months ago

Gosforth, United Kingdom Parkdean Resorts Full time

Deputy Head of Finance Shared Services

The Role:
Supporting the Head of Finance Shared Services you’ll deliver a 1st class service within the Finance Shared Service team. Working to develop a continuous improvement framework, maximising our investment in technology solutions, driving efficiencies in our processes and inspiring self-development of team members. This is a fantastic opportunity to work closely with our Finance Leadership Team to build a culture of excellence and innovation.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:

- Up to 50% off holidays with us
- 30% off park activities, food & drink
- 25% off holidays for friends & family
- Clear career pathways for those looking to progress

We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.

What you will be doing:

- Support the Head of Finance Shared Services with leadership of the Finance Shared Service team as it continues to evolve to a proactive, highly skilled, engaged and cohesive team that provides strong financial support to the business and delivers a 1st class service through accurate and timely transactional processing.
- Ensure there is a robust system of financial controls that will allow effective and efficient management of team performance and delivery of a 1st class service.
- Develop a continuous improvement framework to maximise our investment in technology solutions to further drive efficiencies in our processes.
- Work collaboratively with the team to build a culture that strives for service and process improvement.
- Lead continuous improvement team workshops that proactively identify system improvements in relation to efficiency and ease of use for operators, eradicating manual processes and eliminating the risk of material error.
- Responsible for escalation of system issues and working with Applications / IT to prioritise issues and ensure timely resolution.
- Review and development of FSS current and adhoc reporting to ensure quality informative reports are produced that provide value to the user.
- Development of the weekly FSS KPI Dashboard that includes team KPI’s that monitor service level agreements and provides insight to transactional volumes processed along with service failures and proposed mitigations to prevent issues reoccurring.
- Accountable for the development of the FSS risk registers ensuring all risks are identified and documented with appropriate risk mitigation and controls.
- Embed the root cause analysis process to include monthly review sessions to ensure learnings are communicated to the team and new risks are identified and added to the risk registers and any process or service improvements are added to the continuous improvement plan.
- FSS lead for all PDR projects requiring FSS involvement, supported by team SME’s, to ensure all new products, product developments and system developments have the required financial processes and controls and operate efficiently.
- Production of fortnightly FSS Project updates to include RAG status and early indicators of potential risks or delivery failures.
- On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given.
- Encourage a culture of high performance, professionalism and respect, including commitment to a high level of quality control and timeliness of delivery.
- Take an active part in driving improvements in the overall finance product and the culture of the Finance team.
- Maintenance of own up to date technical knowledge.
- You have a duty to take care of your own health and safety and that of your colleagues, guests and visitors. Safeguarding is everyone’s responsibility and you also have a duty to report all concerns and co-operate with management to enable it to comply with its health and safety and safeguarding accountabilities.
- Ensuring quality, compliance, Health & Safety and safeguarding standards across the Department/location

What we’re looking for:

- Qualified Accountant ACA, ACCA, CIMA (or overseas equivalent) with significant PQE.
- Experience in a leadership role in a Finance Shared Services team or managing large transactional finance teams.
- Extensive people management and strong leadership skills.
- Excellent organisational, interpersonal, presentation and communication skills.
- Experience as a finance project lead with regards to new systems implementations, improving process or integration work.
- Passionate and committed to delivering 1st class customer service.
- Advanced in the use of Excel and Microsoft Office.
- Highly numerate and analytical with excellent attention to detail.

Are we the right fit for you?

A

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