Head of Quality and Safety
1 month ago
We have the exciting opportunity for a dedicated professional to join us as our Head of Quality and Safety This is a hybrid role, however you must be able to commit to occasional travel to our Head Office in Gosforth (Newcastle upon Tyne) a few times a month. About the job As Head of Quality and Safety, you will work closely with our Chief Quality Officer in improving and developing quality and safety systems and processes to support Everyturn on its journey to excellence. You will responsible for driving the quality culture of the organisation, leading and delivering the systems and process contributing to the delivery of safe, well governed, high quality care and services in alignment with Everyturns strategic objectives.
You will be creating a high performing team in which individuals are engaged and motivated. As an energetic, passionate, values driven self-starter, you will build a working environment which is focussed on the delivery of excellent service. You will be responsible for leading the team on: Risk Management including corporate risk management Delivery and implementation of Patient Safety strategy in alignment with national standards (PSIRF) Information Governance Development of assurance systems and processes (Regulated Compliance and Quality Standards) Infection Prevention and Control (IPC) Oversight and monitoring of organisational Policies, procedural documents and SOPs Development and monitoring of Q&S key indicators including a dashboard Providing Q&S assurance to the Executives and the Board through reports and audits Development and management of Service user feedback/ experience You will work closely with senior managers across Everyturns services and provide expert advice and guidance to support the organisation in meeting regulatory requirements as well as contributing to a psychologically safe and continuously improving culture. About you We would love to hear from you if you possess the following: Degree in health and social care, business development or other relevant field Experience and working knowledge of leading Quality and Safety teams Extensive experience of working as a senior manager managing teams and budget Evidence of participation in quality improvement programmes and projects Experience of leading and motivating staff to manage change Experience of leading and supporting preparation for health care inspections, particularly CQC Experience of business process mapping to identify and deliver change Experience of report development and writing; ensuring the accuracy of information and effective translation for different audience Extensive experience in risk management and clinical/ corporate governance Substantial experience in investigating incidents and/or adverse events according to National Safety Strategy Experience of providing training Detailed understanding of statutory legislation, approved codes of practice and best practice Detailed understanding health and social care sector Detailed understanding NHS policy, national patients strategy Detailed understanding of the complaints policy Detailed understanding of confidentiality and General Data Protection Regulations Detailed understanding of the health and social care landscape Detailed understanding of Health and Safety and Infection Prevention and Control Understanding of project management principles Understanding of nonprofit and charity sector What we offer in return We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members.
-
Deputy Head of Finance Shared Services
6 days ago
Gosforth, United Kingdom Parkdean Resorts Full timeDeputy Head of Finance Shared Services The Role: Supporting the Head of Finance Shared Services you’ll deliver a 1st class service within the Finance Shared Service team. Working to develop a continuous improvement framework, maximising our investment in technology solutions, driving efficiencies in our processes and inspiring self-development of team...
-
Patient Safety and Experience Officer
4 weeks ago
Gosforth, United Kingdom Everyturn Mental Health Full timeWe have a brand new and exciting opportunity for a Patient Safety and Experience Officer to join our Governance and Quality Team! This role is contracted at 18.75 hours per week, Monday to Friday. As a Patient and Experience Officer, you will work across all Everyturn services in the promotion, delivery and monitoring of patient safety, risk activity and...
-
Patient Safety and Experience Officer
3 weeks ago
Gosforth, United Kingdom Everyturn Mental Health Full timeWe have a brand new and exciting opportunity for a Patient Safety and Experience Officer to join our Governance and Quality Team! This role is contracted at 37.5hours per week, Monday to Friday. As a Patient and Experience Officer, you will work across all Everyturn services in the promotion, delivery and monitoring of patient safety, risk activity and...
-
Head of Governance
2 months ago
Gosforth, United Kingdom St Oswald's Hospice Ltd Full timeThe Head of Governance will play a pivotal role in ensuring effective governance, compliance, and ethical standards within St Oswalds Hospice. This senior leadership position is responsible for overseeing all governance matters, serving as the Company Secretary, supporting compliance with clinical governance standards and the regulations of the Care Quality...
-
Patient Safety Incident Response Framework
2 weeks ago
Gosforth, Newcastle upon Tyne, United Kingdom Everyturn Mental Health Full timeWe have a new exciting opportunity for a Patient Safety Incident Response Framework (PSIRF) Lead to join our Governance and Quality team. You will work across all Everyturn services to implement the Patient Safety Incident Response Framework (PSIRF) ensuring a consistent and thorough approach to incident responses and learning and also act as the key point...
-
Customer Safety Officer
4 weeks ago
Gosforth, United Kingdom Karbon Homes Full timeJob description **Come and make a difference at Karbon as a Customer Safety Officer** *** We are looking to appoint a suitably qualified and experienced individual to undertake the post of Customer Safety Officer within the Community Safety Team. **About the role** The right person will be delivering a high quality, cost effective, customer focused...
-
Customer Safety Officer
2 weeks ago
Gosforth, Newcastle upon Tyne, United Kingdom Karbon Homes Full timeJob descriptionCome and make a difference at Karbon as a Customer Safety Officer***We are looking to appoint a suitably qualified and experienced individual to undertake the post of Customer Safety Officer within the Community Safety Team.About the roleThe right person will be delivering a high quality, cost effective, customer focused housing service across...
-
Head of HR
4 weeks ago
Gosforth, United Kingdom Coquet Trust Full time**Head of Human Resources** **Benefits** - **Salary £41,400**: - **Company pension**: - **Enhanced sick pay**: - **Enhanced annual leave**: - **Blue light discount card** We are looking for an individual to lead the HR function for this well-established charity, We are at an exciting time in our development, and this post will be critical in the...
-
Patient Safety Incident Response Framework
4 weeks ago
Gosforth, United Kingdom Everyturn Mental Health Full timeWe have a new exciting opportunity for a Patient Safety Incident Response Framework (PSIRF) Lead to join our Governance and Quality team. You will work across all Everyturn services to implement the Patient Safety Incident Response Framework (PSIRF) ensuring a consistent and thorough approach to incident responses and learning and also act as the key point...
-
Patient Safety Incident Response Framework
2 weeks ago
Gosforth, United Kingdom Everyturn Mental Health Full timeWe have a new exciting opportunity for a Patient Safety Incident Response Framework (PSIRF) Lead to join our Governance and Quality team. You will work across all Everyturn services to implement the Patient Safety Incident Response Framework (PSIRF) ensuring a consistent and thorough approach to incident responses and learning and also act as the key point...
-
Head of Architecture
3 weeks ago
Gosforth, United Kingdom Parkdean Resorts Full timeInfluence and align the organisation around the road-map ensuring that it balances short term priorities with longer term objectives, is commercially sound, technically feasible and reflects our operational risk appetite. - Ensure that the roadmap is implemented by putting in place appropriate formal mechanisms such as governance, accountabilities and...
-
Head of Architecture
2 weeks ago
Gosforth, Newcastle upon Tyne, United Kingdom Parkdean Resorts Full timeInfluence and align the organisation around the road-map ensuring that it balances short term priorities with longer term objectives, is commercially sound, technically feasible and reflects our operational risk appetite. Ensure that the roadmap is implemented by putting in place appropriate formal mechanisms such as governance, accountabilities and...
-
Revenue Executive
3 months ago
Gosforth, United Kingdom Parkdean Resorts Full time**Revenue Executive** You will be responsible for planning and delivering a revenue management strategy for holiday parks, providing support and insight to the Head of Revenue Management and day-to-day management of operational and strategic decisions ensuring the achievement of revenue targets. This is a developmental role suited to someone who has worked...
-
Head of Marketing Analytics and Acquisition
2 weeks ago
Gosforth, United Kingdom Parkdean Resorts Full timeThe purpose of the role: Optimise marketing spend and investment to drive the highest EBITDA for Holiday Sales & Holiday Homes Sales using marketing effectiveness, first party data, creative execution through the customer journey & life cycle, customer segmentation, automation & marketing channel management. Drive customer acquisition channel management...
-
Customer Insight Executive
3 weeks ago
Gosforth, United Kingdom Parkdean Resorts Full timeThe Customer Insight Executive will be responsible for carrying out customer and market surveys and understanding behaviour trends to help define customer and brand strategy. They will have good understanding of our customers in both the holidaymaker and holiday home ownership markets, assisting the Head of Analytics and Acquisition analyse and define...
-
Head of Marketing Analytics and Acquisition
2 weeks ago
Gosforth, Newcastle upon Tyne, United Kingdom Parkdean Resorts Full timeThe purpose of the role:Optimise marketing spend and investment to drive the highest EBITDA for Holiday Sales & Holiday Homes Sales using marketing effectiveness, first party data, creative execution through the customer journey & life cycle, customer segmentation, automation & marketing channel management.Drive customer acquisition channel management with...
-
Revenue Executive
2 weeks ago
Gosforth, United Kingdom Parkdean Resorts Full time**Revenue Executive** **- 8 month FTC**: You will be responsible for planning and delivering a revenue management strategy for holiday parks, providing support and insight to the Head of Revenue Management and day-to-day management of operational and strategic decisions ensuring the achievement of revenue targets. This is a developmental role suited to...
-
HR Officer
3 weeks ago
Gosforth, United Kingdom BMC Full timeAre you looking for the next step in your HR career? We have a lovely role with a Charity based in the outskirts of Newcastle to join their HR team as HR Officer, reporting to the Head of HR. The role will be a generalist HR position responsible for ensuring all vacancies are successfully resourced with an emphasis on quality of hire, time to hire and...
-
Dog Walker
2 months ago
Gosforth, United Kingdom KDL Design and Storage Ltd Full timeJob Summary: We are seeking a reliable and dedicated Dog Walker to join our team. As a Dog Walker, you will be responsible for providing exercise and companionship to dogs in our care. This is a great opportunity for individuals who love animals and enjoy spending time outdoors. **Responsibilities**: - Walk dogs on a regular schedule, ensuring they receive...
-
Dog Walker
4 weeks ago
Gosforth, United Kingdom KDL Design and Storage Ltd Full timeJob Summary: We are seeking a reliable and dedicated Dog Walker to join our team. As a Dog Walker, you will be responsible for providing exercise and companionship to dogs in our care. This is a great opportunity for individuals who love animals and enjoy spending time outdoors. **Responsibilities**: - Walk dogs on a regular schedule, ensuring they receive...
