Customer Relations Advisor

5 months ago

Gosforth, United Kingdom Parkdean Resorts Full time

We are looking for an established complaint specialist to join our exciting and evolving team. The role of Customer Relations Advisor oversees all aspects of service recovery, highlighting improvements through feedback, identifying patterns and trends, and liaising with varying levels of management to deliver improvement.

**So, why Parkdean Resorts?**
- Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park operator, we can offer:
- Up to 50% off holidays with us-
- 25% off holidays for friends & family-
- 30% off park activities, food & drink-
- Clear career pathways for those looking to progress**Your day-to-day**:
- Ensure customers are treated in a fair and consistent manner within defined service levelsManage the process relating to customer complaints and/or disputes.-
- Take ownership of individual cases from receipt to conclusion, following our in-house model and brand standards.-
- Investigation the complaint, including collaborating with other colleagues and teams.-
- Ensure that responses are clear and demonstrate that a thorough investigation has been undertaken.-
- To report and communicate to key support personnel and management on problems which arise within the Central Service Team or within the group and suggest solutions on how to over-come them.-
- Ensure feedback is provided across all relevant areas of the business.-
- To have a proactive and flexible attitude towards achieving business targets and be able to work under pressure within a changing environment-
- To maintain a friendly and approachable manner and always deliver customer service in a positive and professional manner, always leading by example-
- Flexibility to work Monday to Sunday between the hours of 9am -7pm based on customer demand.-
- Excellent planning and organisational skills with a strong attention to detail.-
- Ability to work individually dealing with challenging situations, remaining in control and empatheticEssential:
- Experience in a complaint handling role for at least 3 months-
- High level of attention to detail and accuracy-
- Excellent spelling and grammar-
- Experience of working in a high volume, pressurised environment-
- Experience of meeting service level targets-
- Excellent Customer Service- Desirable:
- Experience within the travel or hospitality industry-
- Leading approach to service standards and quality**Are we the right fit for you?**
- At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.

**Care **| we care about our guests, our people, and our communities.

**Pace **| we make great things happen, making the most of every minute.

**Difference **| we celebrate difference and encourage each other to be ourselves.

**Belonging **| we’re family, offering a home away from home where people feel safe.

**Value **| we value all.

PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks including DBS (or equivalent) will be carried out if appropriate.

  • Customer Service Advisor

    4 weeks ago

    Gosforth, United Kingdom EE Full time

    Location- EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET Full Time- Permeant Start Date- Early December 2024Why this job mattersAre you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with...

  • Customer Service Advisor

    4 weeks ago

    Gosforth, United Kingdom EE Full time

    Location - EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ETFull Time - Permeant Start Date - Early December 2024 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role...

  • Customer Service Advisor

    3 weeks ago

    Gosforth, United Kingdom EE Full time

    Location - EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ETFull Time - Permeant Start Date - Early December 2024 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with...

  • Customer Service Advisor

    4 weeks ago

    Gosforth, United Kingdom EE Full time

    Location - EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ETFull Time - Permeant Start Date - Early December 2024 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role...

  • Customer Service Advisor

    4 weeks ago

    Gosforth, United Kingdom CV-Library Full time

    Location - EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET Full Time - Permeant  Start Date - Early December 2024   Why this job matters   Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a...

  • Customer Service Advisor

    1 month ago

    Gosforth, United Kingdom EE Full time

    Location- EE North Tyneside - Cobalt Business Park NE27 0QJ Full Time- Permeant Start Date- November 2024Why this job mattersAre you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.Why not use your skills to make a difference...

  • Customer Complaints Lead

    5 months ago

    Gosforth, United Kingdom Parkdean Resorts Full time

    Join our award-winning Customer Engagement Centre If you’ve got charisma, positive energy, and love customer service, this exciting opportunity is right up your street. As a Customer Relations Advisor at Parkdean Resorts, you’ll be right in the middle of the action where no two days are the same. **So, why Parkdean Resorts?** Well, besides the...

  • Customer Service Advisor

    1 month ago

    Gosforth, United Kingdom EE Full time

    Location - EE North Tyneside - Cobalt Business Park NE27 0QJ Full Time - Permeant Start Date - November 2024 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a...

  • Customer Service Advisor

    1 month ago

    Gosforth, United Kingdom CV-Library Full time

    Location - EE North Tyneside - Cobalt Business Park NE27 0QJ  Full Time - Permeant  Start Date - November 2024   Why this job matters   Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with...

  • Customer Service Advisor

    1 month ago

    Gosforth, United Kingdom EE Full time

    Location - EE North Tyneside - Cobalt Business Park NE27 0QJ Full Time - Permeant Start Date - November 2024 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a...

  • Holiday Sales Advisor

    5 months ago

    Gosforth, United Kingdom Parkdean Resorts Full time

    Holiday Sales Advisor 3 Month Contract Newcastle upon Tyne We are delighted to be recruiting talented Holiday Sales Advisors with strong customer service skills into our expanding and highly ambitious Travel Sales and Service Centre in Gosforth, Newcastle upon Tyne. **Responsibilities will include**: - Working as part of a team to deliver sales targets...

  • Holiday Sales Advisor

    5 months ago

    Gosforth, United Kingdom Parkdean Resorts Full time

    Holiday Sales Advisor Newcastle upon Tyne We are delighted to be recruiting talented Holiday Sales Advisors with strong customer service skills into our expanding and highly ambitious Travel Sales and Service Centre in Gosforth, Newcastle upon Tyne. **Responsibilities will include**: - Working as part of a team to deliver sales targets in the area of...

  • Holiday Sales Advisor

    5 months ago

    Gosforth, United Kingdom Parkdean Resorts Full time

    Holiday Sales Advisor 12 Month FTC Newcastle upon Tyne We are delighted to be recruiting talented Holiday Sales Advisors with strong customer service skills into our expanding and highly ambitious Travel Sales and Service Centre in Gosforth, Newcastle upon Tyne. **Responsibilities will include**: - Working as part of a team to deliver sales targets in...

  • Holiday Sales Advisor

    5 months ago

    Gosforth, United Kingdom Parkdean Resorts Full time

    Are you passionate about providing exceptional customer service, exceeding expectations and maximising sales opportunities? If you’ve got charisma, positive energy, and a passion to help customers, this exciting opportunity is right up your street! As a Customer Engagement Advisor at Parkdean Resorts, you’ll use your skills, knowledge and enthusiasm to...

  • Holiday Sales Advisor

    5 months ago

    Gosforth, United Kingdom Parkdean Resorts Full time

    Are you passionate about providing exceptional customer service, exceeding expectations and maximising sales opportunities? If you’ve got charisma, positive energy, and a passion to help customers, this exciting opportunity is right up your street! As a Customer Engagement Advisor at Parkdean Resorts, you’ll use your skills, knowledge and enthusiasm to...

  • Owner Enquiry Advisor

    5 months ago

    Gosforth, United Kingdom Parkdean Resorts Full time

    Are you ready to change your life? Join us as a Holiday Home Sales Advisor and make people’s holiday home ownership dreams come true, creating amazing memories along the way. No experience? No worries! As long as you bring the passion and the Parkdean FUN, we’ll provide you with all the tools you need to succeed. **The Role** As an Ownership Enquiry...

  • Customer Service Representative

    4 weeks ago

    Gosforth, Newcastle upon Tyne, United Kingdom EE Full time

    {"title": "Customer Service Advisor", "description": "Location - EE North Tyneside - Cobalt Business Park NE27 0QJ Full Time - Permeant Why this job mattersAre you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.Why not use...

  • Customer Service Representative

    4 weeks ago

    Gosforth, Newcastle upon Tyne, United Kingdom EE Full time

    {"title": "Customer Service Advisor", "description": "Location - EE North Tyneside - Cobalt Business Park NE27 0QJ Full Time - Permeant Why this job mattersAre you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.Why not use...

  • Owner Enquiry Advisor

    5 months ago

    Gosforth, United Kingdom Parkdean Resorts Full time

    As an Ownership Enquiry Advisor for Parkdean Resorts, your main objective is to maximise lead to appointment conversion through developing and nurturing strategic relationships with new and existing owners via multiple communication channels. The role requires a motivated individual who is an effective and highly skilled communicator, is customer focused,...

  • She Advisor

    5 months ago

    Gosforth, United Kingdom Greggs Full time

    About the role - This is a full-time temporary role, however flexibility in this will be considered - We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role - The base location for this role is Gosforth, Newcastle Upon Tyne What you'll do - Working closely with...