Inbound Call Handler

The Rewards and Benefits on offer:

* Incredibly friendly team working environment.

* Excellent training programme in place.

* Free Parking.

* A number of very good public transport links.

* Great on-site facilities including staff café.

* Training and Development opportunities.

* Opportunity for working from home after probation.

* Easily Accessible offices.

* Immediate Start Date.

* You will be working a variety of shift patterns and start times.

* The opportunity to secure a permanent contract from day one

Mtrec’s New job opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

* Answering inbound calls from callers.

* Ensuring and consistently positive and engaging customer experience.

* Educating customers on the products and service on offer.

* Engaging with customers across a range of communication channels.

* Applying your own judgement to appropriately address and resolve customer queries.

* Listening to customers personal circumstances to understand their requirements and provide personalised solutions.

About you:

* Customer Service experience is essential. You may have worked in a contact centre or office-based customer service operation previously, if you have worked in retail, hospitality, leisure or travel, we would ideally be looking for some experience in a team leader or supervisory level.

* A passion for delivering an excellent customer experience and finding the best outcome for customers

* Excellent written and verbal communication abilities, listening and empathy skills

* Comfortable with technology and the ability to use Microsoft Office