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Customer Service Representative

2 months ago

Gosforth, Newcastle upon Tyne, United Kingdom EE Full time
Unlock Your Potential in a Customer-Focused Role

We're seeking a skilled and empathetic individual to join our Payment Support Team in North Tyneside. As a Customer Service Representative, you'll be the go-to person for customers with payment-related queries, providing support and guidance to resolve their issues.

What You'll Do:
  • Provide exceptional customer service over the phone, addressing a range of payment-related queries
  • Work collaboratively with customers to understand their needs and provide tailored solutions
  • Develop strong relationships with customers, building trust and loyalty
What We Offer:
  • A competitive starting salary of £23,504, rising to £24,064 after 8 months
  • Opportunities for career growth and development, with a focus on customer service and technical skills
  • A supportive and inclusive team environment, with a focus on work-life balance
  • Access to online GP services, market-leading paid carers leave, and family leave
  • Huge discounts on EE and BT products, including mobile and broadband
Why EE?

We're passionate about developing our people and providing opportunities for growth and development. Our team culture is built on meaningful support, tailored training, and a commitment to excellence. If you're a customer-focused individual with a passion for problem-solving, we'd love to hear from you.