Front of House Operations Manager
1 month ago
As a seasoned hospitality professional, you will be responsible for overseeing the front office operations of our luxury hotels in Amersham, UK. With a strong background in customer service, you will lead a team to deliver exceptional guest experiences, manage room reservations, and maintain high room standards.
The ideal candidate will have a proven track record of leadership, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are passionate about providing top-tier service and driving revenue growth, we encourage you to apply.
We offer a competitive salary of £35,000 per year, a comprehensive benefits package, and opportunities for career advancement.
Key Responsibilities:
- Lead the front office team to deliver exceptional guest experiences
- Manage room reservations and ensure accurate processing
- Maintain high room standards and cleanliness
- Monitor and control budgets to ensure operational efficiency
- Develop and implement standard operating procedures to enhance guest satisfaction
- Collaborate with housekeeping management to maintain high room standards
- Step into a duty management role as needed and support senior management with additional responsibilities
- Be available to work flexible shifts, including weekends and evenings
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