Front Office Management Lead
12 hours ago
We are seeking an experienced Front Office Manager to lead our front office team in delivering exceptional customer experiences across our luxury hotels in Amersham, UK. The successful candidate will be responsible for overseeing the smooth operation of the front office, managing teams to ensure top-tier service, and driving revenue growth.
About You:
As a seasoned hospitality professional, you have a strong background in hotel management, ideally as a Front Office Manager or Assistant Front Office Manager. You possess excellent communication skills, both written and verbal, and can effectively engage with guests and staff. Your attention to detail is impeccable, ensuring smooth operations from reservations to guest interactions.
Key Responsibilities:
- Lead the front office team to deliver exceptional customer experiences
- Manage room bookings and ensure accurate and prompt processing by the reception team
- Recruit, train, and lead the Reception and Night teams
- Implement and review standard operating procedures (SOPs) to ensure smooth operation of front office services
- Monitor front office and housekeeping budgets
- Collaborate with housekeeping management to maintain high room standards and cleanliness
What We Offer:
In return for your expertise, we offer a competitive salary of £35,000 per year, 28 days' holiday, including bank holidays, and flexible shift patterns that include weekends, evenings, and occasional night shifts. This role is ideal for those who thrive in fast-paced environments and are passionate about delivering outstanding customer service.
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