Customer Experience Manager

16 hours ago


Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full time
About the Role:
  The successful candidate will be responsible for leading the front office team to deliver exceptional customer experiences across our luxury hotels in Amersham, UK. Key responsibilities include managing room bookings, recruiting and training the Reception and Night teams, implementing standard operating procedures, monitoring budgets, and collaborating with housekeeping management to maintain high room standards and cleanliness.

About You:
  As a seasoned hospitality professional, you have a strong background in hotel management, ideally as a Front Office Manager or Assistant Front Office Manager. You possess excellent communication skills, both written and verbal, and can effectively engage with guests and staff. Your attention to detail is impeccable, ensuring smooth operations from reservations to guest interactions.

Requirements:
  
  • Strong background in hotel management, ideally as a Front Office Manager or Assistant Front Office Manager
  • Excellent communication skills, both written and verbal
  • Ability to effectively engage with guests and staff
  • Impeccable attention to detail

What We Offer:
  In return for your expertise, we offer a competitive salary of £35,000 per year, 28 days' holiday, including bank holidays, and flexible shift patterns that include weekends, evenings, and occasional night shifts. This role is ideal for those who thrive in fast-paced environments and are passionate about delivering outstanding customer service.

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