Lodge Operations Manager

2 weeks ago


Amersham, Buckinghamshire, United Kingdom Churchill Estates Management Ltd Full time

About Us

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, overseeing more than 8000 apartments and providing property services and customer care to over 10,000 retired people.

We are a professional, award-winning, customer-focused team that is rapidly growing and has ambitious plans for the future. If you share our values of Trust, Openness, Respect, Communication, and Honesty, and are passionate about delivering exceptional customer service, we would love to hear from you.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

About You

We are looking for someone with a passion for delivering high-quality customer service. As a Lodge Manager, you will be the trusted 'go-to' person on-site, liaising with a range of customers, contractors, suppliers, and internal colleagues. You will be responsible for making a positive difference every day to the lives of our Home Owners, by being a 'friendly neighbour', organising activities, co-ordinating the development, managing contractors, completing health and safety checks, and much more.

You will need to have an outgoing and friendly personality, with a love of people, and be able to act with sensitivity and diplomacy when required. You will also need to be efficient and assertive in managing the safety and security of the development, displaying good judgement and the ability to remain calm under pressure.

Job Requirements

  • Proven experience in a similar role
  • Excellent customer service skills
  • Ability to work independently and as part of a team
  • High level of communication and interpersonal skills

What We Offer

  • An annual salary of £21,000, plus excellent benefits
  • A competitive holiday entitlement of 24 days + Bank Holidays pro rata
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Professional development and qualifications
  • Thorough induction and ongoing training


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