Customer Experience Director

2 days ago


Amersham, Buckinghamshire, United Kingdom Waddesdon Manor Full time

Waddesdon Manor, a renowned historic house and garden, seeks an experienced professional to oversee the visitor experience. Located in an idyllic setting, our estate welcomes over 350,000 visitors annually, offering a diverse range of exhibitions, talks, tours, family activities, and public events.

The Visitor Experience Manager plays a vital role in ensuring that every aspect of the visit is seamless and engaging. With extensive management experience in a visitor-facing environment, this individual will act as an ambassador for our visitors, embedding their needs and expectations at the heart of the visitor experience.

Responsibilities include overseeing the house-based visitor operation, supporting the Assistant Visitor Experience Manager (AVEM) in ensuring consistency across all guest interactions, maintaining presentation standards, and promoting staff and volunteer engagement. Additionally, this role involves managing the daily operational delivery of public tours and walks programs, providing authoritative line management to guides and volunteers, and collaborating with senior team members to develop an integrated visitor experience volunteering program.

The successful candidate will possess excellent leadership skills, with the ability to motivate and engage teams, as well as strong communication and problem-solving skills. A salary of approximately £45,000 - £55,000 per annum, depending on experience, is offered, along with a comprehensive benefits package, including 33 days annual leave, matched company pension, and discounts on catering, shopping, and accommodation.



  • Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full time

    About the Role:  The successful candidate will be responsible for leading the front office team to deliver exceptional customer experiences across our luxury hotels in Amersham, UK. Key responsibilities include managing room bookings, recruiting and training the Reception and Night teams, implementing standard operating procedures, monitoring budgets, and...


  • Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full time

    Job Title: Front Office DirectorA leading luxury hotel chain in the UK is seeking a highly experienced and skilled Front Office Director to oversee the smooth operation of its front office services across all properties. The ideal candidate will have a strong background in hospitality, ideally as a Front Office Manager or Assistant Front Office Manager, and...


  • Amersham, Buckinghamshire, United Kingdom Stratstone Full time

    About UsAt Stratstone, we pride ourselves on delivering exceptional customer experiences and providing our customers with the highest level of service.Salary: £25,000 - £30,000 + BonusJob DescriptionAs a Retail Sales Director, you will play a critical role in ensuring every one of our customers receives an outstanding experience throughout their journey...


  • Amersham, Buckinghamshire, United Kingdom Ee Retail Full time

    About the RoleWe are seeking a skilled Retail Advisor to join our team at EE Retail. As a key member of our store staff, you will be responsible for delivering exceptional customer experiences and contributing to the store's success.What We OfferIn return for your hard work and dedication, we offer a competitive salary of £16,770 - £22,308 per annum, plus...

  • Commercial Director

    4 days ago


    Amersham, Buckinghamshire, United Kingdom Austin Fraser Full time

    Austin Fraser have partnered with a family-run Main Contractor and Developer based in Buckinghamshire. With a passion for delivering high-quality residential and commercial projects, they work with a diverse range of clients, including Private Developers, Local Authorities, and Private Homeowners.Job SummaryWe are seeking an experienced Pre-Construction...


  • Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full time

    Job Title:Hospitality Services DirectorAbout the CompanyAntony James Recruitment Ltd is a leading recruitment agency specializing in hospitality and tourism jobs. We pride ourselves on providing exceptional service and supporting businesses to find the best talent.Job DescriptionThe successful candidate will be responsible for overseeing the day-to-day...


  • Amersham, Buckinghamshire, United Kingdom Ee Retail Full time

    Join Our TeamWe are currently seeking a talented Retail Advisor to join our team at EE Retail. This is an exciting opportunity to start a new career in retail sales and work in a dynamic, fast-paced environment.Salary and PerksThe estimated salary for this position is £16,770 - £22,308 per annum, plus uncapped commission. You will also benefit from a range...


  • Amersham, Buckinghamshire, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our customer service team as a Customer Service Team Member - Nights. As a key member of our team, you will play a vital role in providing excellent customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:To provide exceptional customer...


  • Amersham, Buckinghamshire, United Kingdom Civica UK Ltd Full time

    In this key role, you will be part of Civica's successful Healthcare Medical Billing Division, serving as the primary point of contact for multiple client accounts. With a focus on delivering exceptional customer service and administrative support, your expertise will be invaluable in managing billing, allocations, aged debt, and reconciliation.To excel in...


  • Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full time

    About Our Company:  Our luxury hotels in Amersham, UK, pride themselves on delivering unparalleled hospitality, blending traditional charm with modern luxury. As part of our front office team, you will be responsible for maintaining a high reputation, enhancing guest experiences, driving revenue growth, and ensuring operational efficiency within budget.The...


  • Amersham, Buckinghamshire, United Kingdom RJ Talent Connect Limited Full time

    RJ Talent Connect Limited is seeking a skilled Sales Assistant to join their team in Slough, UK. The ideal candidate will have excellent communication and sales skills, with the ability to drive brand awareness and connect with customers.The successful candidate will be responsible for showcasing products and services in campaigns, building connections, and...


  • Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Full time

    About the RoleThe Hotel Operations Director will be responsible for overseeing the smooth operation of the front office across our luxury hotels in Amersham, UK. This includes managing the Reception, Nights, and Housekeeping teams, ensuring exceptional service for every guest, and driving revenue growth through strategic initiatives.Key Responsibilities*...


  • Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full time

    About the RoleWe are seeking a seasoned Front of House Manager to join our team at Antony James Recruitment Ltd. This is an exceptional opportunity to lead a luxury hotel in the historic market town of Amersham, UK.Key Responsibilities:Lead a high-performing front-of-house team to deliver unparalleled hospitality and memorable experiences for guests.Oversee...


  • Amersham, Buckinghamshire, United Kingdom Civica UK Ltd Full time

    Civica UK Ltd is a software company that provides critical services to citizens worldwide. We are at a pivotal point on our journey to realize our vision, building on 21 years of continuous growth and success.This role offers the opportunity to work within our Healthcare Medical Billing Division as the main point of contact for client accounts. If you have...


  • Amersham, Buckinghamshire, United Kingdom 3PLS Platform Full time

    About this OpportunityWe are expanding rapidly as a VC backed tech business and are looking for a Senior Marketing Executive to join our team.This role involves Paid ads across Google, LinkedIn and Meta, Full funnel design, analysis and user behaviour.RequirementsThe ideal candidate will have approximately 4 years of experience in digital marketing.What We...


  • Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full time

    We are seeking an experienced Front Office Manager to lead our front desk services and drive operational excellence across our luxury hotels. This critical role involves managing the Reception and Nights teams, implementing SOPs, and ensuring seamless guest experiences.Responsibilities include:Providing exceptional guest service, leading by example, and...


  • Amersham, Buckinghamshire, United Kingdom Embrace the Middle East Full time

    Embrace the Middle East is a faith-inspired organisation that has been working in the Middle East for 170 years. We are seeking a skilled Programme Funding Manager to secure significant and sustainable funding through matching donor purpose and values with our programme and partnership strategy.Job DescriptionThe successful candidate will work closely with...


  • Amersham, Buckinghamshire, United Kingdom Russam Gms Full time

    Company Overview:Roald Dahl's Marvellous Children's Charity is a leading charity that provides specialist nurses and support for seriously ill children living with complex, lifelong conditions.The organisation works in partnership with the NHS to improve the healthcare outcomes and resilience of children and families. The charity aims to provide every...


  • Amersham, Buckinghamshire, United Kingdom Elior Full time

    Company Overview">Elior is a leading catering services provider specialising in the care sector, with a strong presence in the UK.">About the Role">This role involves working as a key member of our team, contributing to the success of our customers and our business.">Responsibilities">Culinary Excellence: Ensure high-quality food preparation and...


  • Amersham, Buckinghamshire, United Kingdom Lifelancer Full time

    We are seeking a highly skilled Order Management Export Specialist to join our team at Lifelancer. As an Order Management Export Specialist, you will be responsible for processing customer orders in compliance with company policies and standard operating procedures.The ideal candidate will have excellent data entry skills, the ability to track orders to...