Administrative Support Specialist
1 month ago
We are seeking a highly skilled and experienced Administrative Support Specialist to join our team as a Senior Service Administrator. As a key member of our service admin team, you will be responsible for supporting the service across localities and pathways as needed.
Key Responsibilities- Optimise administrative processes, including appointment booking, workforce allocation, caseload management, patient communication, and post-clinic actions.
- Support diary, template and document builds within our electronic notes system (EMIS) and monitor and support data quality, audits, and performance reports.
- Deal with concerns, complaints, and adverse events, escalating to your line manager as appropriate.
- Hold line management duties and be responsible for training and mentoring new staff and existing colleagues.
We are Sirona care & health, England's largest provider of Adult's and Children's Community Services. We are committed to providing high-quality care and services to our community, and we are looking for talented individuals to join our team.
As a Senior Service Administrator, you will have the opportunity to work with a talented team of professionals who are passionate about delivering excellent care and services. You will be responsible for supporting the service across localities and pathways, ensuring that administrative processes are optimised and that data quality is maintained.
We offer a competitive Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme. We are committed to providing a supportive and inclusive work environment, and we offer opportunities for professional development and career progression.
Person Specification- Significant practical experience in a wide range of relevant administrative procedures, preferably supported by an NVQ 3 in administration or equivalent training/demonstrable experience.
- Numeracy and Literacy level 2 qualification or equivalent demonstrable experience.
- Evidence of undertaking personal/professional development.
- Range of IT skills including electronic communication, text processing, spreadsheets, and databases.
- Able to communicate calmly and professionally with patients/clients/visitors/others who may demonstrate challenging behaviour.
- Administration work relevant to the position applied for.
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