Customer Service Representative

4 hours ago

West Midlands Combined Authority, United Kingdom Bromford Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our contact team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our tenants, resolving issues, and delivering a positive experience.

Key Responsibilities
  • Manage a high volume of customer contacts, including phone calls and digital interactions.
  • Provide solutions to customer problems, working collaboratively with other departments as needed.
  • Build trust and develop relationships with customers, enabling them to achieve their goals.
  • Work in a fast-paced environment, adapting to changing circumstances and priorities.
  • Embody a customer-centric approach, prioritizing the needs of our tenants.
Requirements
  • Previous contact centre experience, with a customer-centric approach.
  • A can-do attitude, with a strong desire to help customers.
  • Strong IT skills, with a good eye for detail and numerical skills.
  • Resilience, with the ability to bounce back from challenging conversations.
  • Ability to work in a dynamic, ever-changing environment.
What We Offer

As a Customer Service Advisor at Bromford, you will have the opportunity to work in a supportive and collaborative team environment. You will receive comprehensive training and development opportunities, enabling you to grow and succeed in your role.

We are committed to providing a safe, secure, and warm home to over 100,000 people. As a key member of our team, you will play a vital role in helping us achieve this goal.

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