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Customer Service Representative

2 months ago

West Midlands Combined Authority, United Kingdom Bromford Full time
About the Role

We are seeking a skilled Customer Service Advisor to join our contact team at Bromford. As a key member of our team, you will be responsible for handling a high volume of customer calls and digital contacts, providing exceptional service and support to our tenants.

Key Responsibilities
  • Manage customer calls and digital contacts in a professional and courteous manner
  • Provide solutions to customer problems and concerns, escalating issues as necessary
  • Work collaboratively with other departments to resolve customer issues
  • Develop and maintain a deep understanding of our products and services
  • Continuously improve customer service processes and procedures
Requirements
  • Previous contact centre experience with a customer-centric approach
  • Strong IT skills and ability to learn new systems quickly
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, ever-changing environment
  • Resilience and ability to handle challenging customer interactions
What We Offer

As a Customer Service Advisor at Bromford, you will have the opportunity to work in a dynamic and supportive team environment. You will receive comprehensive training and development opportunities to help you succeed in your role. We offer a competitive salary and benefits package, as well as the chance to make a real difference in the lives of our customers.