Front of House Manager
4 weeks ago
We are seeking a skilled and experienced Front of House Manager to join our team at the Royal Lancaster London Hotel. As a key member of our Front of House Department, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Main Responsibilities:
- Manage the Front of House division's respective budgets and KPIs
- Ensure team training, development, and succession planning within the Front of House division
- Monitor guest feedback and implement effective initiatives to improve NPS, GRI, and TripAdvisor scores
- Work as Deputy in the absence of the Director of Rooms
Requirements:
- Proven experience in a Front of House management role
- Excellent leadership and communication skills
- Ability to work effectively in a fast-paced environment
- Strong analytical and problem-solving skills
What We Offer:
- Competitive salary and service charge
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa's across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships, and world-class management development programmes
About Us:
We are a Best Employer for 2021 at Springboard's Excellence Awards, one of the happiest hotels in London, Earth Check Silver Certified 2023, 2 rosettes, Hoteliers' Charter Approved, and a Preferred Hotels & Resorts member. We are committed to providing a positive and supportive work environment for our team members.
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