Front of House Manager

4 weeks ago


London, Greater London, United Kingdom Royal Lancaster London Hotel Full time
Front of House Manager Job Description

We are seeking a skilled and experienced Front of House Manager to join our team at the Royal Lancaster London Hotel. As a key member of our Front of House Department, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Main Responsibilities:

  • Manage the Front of House division's respective budgets and KPIs
  • Ensure team training, development, and succession planning within the Front of House division
  • Monitor guest feedback and implement effective initiatives to improve NPS, GRI, and TripAdvisor scores
  • Work as Deputy in the absence of the Director of Rooms

Requirements:

  • Proven experience in a Front of House management role
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills

What We Offer:

  • Competitive salary and service charge
  • Pension scheme with company contributions
  • 50% discount in all our restaurants and Spa's across our properties
  • Team member and Friends & Family rates across our properties
  • Complimentary stay after passing probation
  • Extensive discounts on our benefits platform
  • Access to private medical insurance
  • Support through development plans, apprenticeships, and world-class management development programmes

About Us:

We are a Best Employer for 2021 at Springboard's Excellence Awards, one of the happiest hotels in London, Earth Check Silver Certified 2023, 2 rosettes, Hoteliers' Charter Approved, and a Preferred Hotels & Resorts member. We are committed to providing a positive and supportive work environment for our team members.



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