Tenancy Progression Coordinator

6 days ago

Reading, Reading, United Kingdom DiSRUPT Full time

About the Role:

As a Tenancy Progression Coordinator at DiSRUPT, you will be responsible for progressing tenancies across all sites, managing and maintaining up-to-date records on the progress of each file, and maintaining a database of live applications. Your goal will be to progress the file through the Lettings process efficiently to minimize void periods and maximize income.

Key Responsibilities:

• Administer new tenancies to relevant deadlines, from the point of reservation through to move-in as allocated by the Lettings team.

• Administer tenancy renewals to relevant deadlines, communicating renewal terms to tenants.

• Ensure regular communication with tenants as well as internal stakeholders in relation to the progression of tenancy applications and renewals.

• Maintain customer satisfaction levels through effective management of the move-in process for each customer.

• Manage the tenancy referencing process, ensuring all outstanding references are regularly chased in a timely manner. Ensure that we are in receipt of completed and passed references for the tenants prior to the move-in and the system records are up to date.

• Deal with incoming enquiries by telephone and emails, acting as the point of contact for customers during the referencing and pre-tenancy process.

• Draft and issue tenancy documentation and take up front payments relating to the tenancy/move-in as well as set up Direct Debits for ongoing rental payments.

• Maintain and update database in relation to all live applications, ensuring the system is kept up to date with the status of each file and each deal is checked against the internal process prior to key release.

• Ensure costs are minimized and income maximized by effective management of application process.

• Ensure compliance with all relevant processes, including ensuring compliance documents are issued to each household ahead of their move-in date.

Requirements:

• Strong organizational and administrative skills gained within a similar public-facing, commercial environment such as a reputable letting agency or Build to Rent provider.

• Proven knowledge and experience of the London Lettings Market, including the compliance and legal requirements within the sector and Assured Shorthold Tenancy Legislation.

• Excellent diary/time management skills with the ability to work to specified processes under pressure, prioritize workload, and deliver on targets while maintaining service levels in a fast-paced lettings environment.

• Outstanding customer service skills (both internally and externally) and excellent verbal and written communication skills.

• Demonstrable attention to detail and a collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.

• Proficient in presenting and interpreting information accurately and professionally.

• Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.

• Excellent IT skills, including MS Office Suite and lettings management systems.

• A strict adherence to confidentiality regarding all forms of information and data.

• ARLA/Propertymark qualification desirable.

What We Offer:

• A sociable and dynamic work environment with a team of professionals who share your passion for delivering exceptional customer service.

• Opportunities for growth and development within a rapidly expanding company.

• A competitive salary and benefits package.

• A fun and inclusive company culture with regular social events and team-building activities.

• The chance to work with a leading company in the property management industry and contribute to its continued success.

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